Customer support assistants
Answer product, order and policy questions and create tickets when an issue needs follow-up.
Chatbots that resolve the question, then step aside when a person is needed
We build conversational assistants for customers and employees that understand intent, answer from your knowledge, complete simple actions such as bookings or order tracking, and pass the conversation to a person with the full history when needed.
ConversationIllustrative
- Channels
- Web · WhatsApp · Teams
- Languages
- English · Hindi · more
- Handoff
- To your agents
- Measured by
- Resolution rate
Overview
Built for the questions you get every day
Most teams answer the same few hundred questions over and over.
A well-built assistant handles those reliably, at any hour and in the visitor's language, while your people focus on the conversations that need them. We design the conversation, the knowledge and the handoff together, so the experience feels consistent from first message to resolution.
Capabilities
What we build
Each engagement is shaped to your use case. These are the building blocks we combine most often.
Capability
Capability
Sales and lead assistants
Qualify visitors, recommend products, collect details and book meetings into your calendar.
Capability
Internal helpdesk bots
HR and IT assistants for leave balances, policy questions, password resets and access requests.
Capability
WhatsApp and omnichannel
One assistant across web chat, WhatsApp Business, Instagram, Slack and Microsoft Teams.
Capability
Voice assistants
Phone and voice agents for appointment booking, reminders and call routing.
Capability
Conversation analytics
Dashboards for resolution rate, handoff reasons and gaps in your knowledge base.
Use cases
Where teams use it
Work this service handles well. We help you pick the one with the clearest return to start.
Browse use cases by industry- Order tracking and returns for e-commerce stores
- Appointment booking and reminders for clinics
- Admission enquiries for schools and colleges
- Policy and benefits questions for employees
- Property enquiries and site-visit scheduling
- Account and service requests for banking customers
Technology
Tools we work with
We pick the stack for your requirements and existing systems. A sample of what we use regularly.
Models
ClaudeGPTGeminiLlama
Channels
WhatsApp Business APITwilioSlackMicrosoft Teamsweb widget
Helpdesk
ZendeskFreshdeskIntercomHubSpotSalesforce Service Cloud
Engineering
ReactNode.jsPythonWebSocketsspeech-to-text
Process
From first call to production
The same proven path for every project, sized to your scope.
01
Discover
Map the opportunity, the people involved and the outcome we will measure.
Output · Workshop02
Define
Review data, workflows and systems, then agree architecture and scope.
Output · Plan and estimate03
Prototype
Test the AI approach on your real data before building the full product.
Output · Working proof04
Build and integrate
Develop in short sprints and connect to your systems, with demos every sprint.
Output · Production release05
Launch and improve
Go live, monitor quality and cost, and improve based on real usage.
Output · Ongoing supportFAQ
Common questions
Can't find what you need? Ask us directly and we'll reply within one business day.
Ask a questionCan the chatbot hand over to a human agent?
Yes. We set rules for when to hand off, such as a complaint, a high-value lead or low confidence. The person taking over sees a summary and the full transcript, so the customer never repeats themselves.
Which languages does it support?
Modern models handle English, Hindi and most major Indian and international languages well. We test the assistant in each language you plan to support before launch.
How long does it take to launch?
A focused assistant on one channel with an existing knowledge base can usually go live in a few weeks. Projects with several integrations or voice take longer, and we give you a dated plan after discovery.
Related services
Often combined with
Generative AI Development
Content, document and creative generation tuned to your brand, data and review process.
ExploreAI Automation Services
End-to-end workflows that read documents, make routine decisions and update your systems.
ExploreCustom AI Software
Complete web and mobile products with AI at the core, designed and engineered to scale.
ExploreStart a conversation
Share your top customer questions, and we will show how an assistant would answer them.
Book a free consultation with our AI team. You'll leave with a clear view of feasibility, approach and next steps.